Privacy Policy – apms Pakistan Gaming Platform

1 Introduction

apms is an online gaming and sports betting platform built specifically for players in Pakistan. When you register an account, make a deposit in PKR, place a bet on cricket or PSL, or play any game in the Game Lobby, we collect and process certain personal information in order to operate the platform and provide you with a smooth, secure experience.

This Privacy Policy explains exactly what data we collect, why we collect it, how long we keep it, who we share it with and what control you have over your own information. We have written this policy in straightforward language because we want our players to genuinely understand it, not just scroll past it.

By registering on apms and using the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, you should not use the platform.

2 Data We Collect

We collect personal information in the following categories when you use apms:

We do not collect sensitive data such as religious beliefs, ethnicity or political views. We collect only what is reasonably necessary to operate the platform and comply with standard platform obligations around player verification and responsible gaming.

3 How We Use Your Data

apms uses the personal information we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, manage your balance and process deposits and withdrawals in PKR.
• Platform operation: To deliver the games, sports betting markets, promotions and all other features available on apms to you in a personalised and functional way.
• Payment processing: To facilitate deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods, and to verify that transactions are legitimate.
• Fraud prevention and security: To detect unusual account activity, prevent unauthorised access, identify multi-accounting and protect the integrity of the platform for all players.
• Responsible gaming: To monitor gameplay patterns and identify players who may benefit from responsible gaming tools such as deposit limits or self-exclusion, in line with our commitments on the Responsible Gaming page.
• Customer support: To respond to your queries, resolve disputes and handle complaints effectively.
• Legal and compliance obligations: To meet any applicable platform obligations including record-keeping, age verification and anti-money laundering checks.
• Marketing (only if opted in): To send you information about promotions, bonuses, new games and cricket betting offers if you have opted in to receive marketing communications.

4 Sharing Your Data

apms does not sell, rent or trade your personal information to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment service providers: We share necessary transaction details with JazzCash, Easypaisa, Raast and other payment processors to complete your deposits and withdrawals. These providers are bound by their own privacy obligations and process your payment data solely to complete the transaction.
• Game software providers: When you play a game, the game provider's platform receives your session data (player identifier, bet amounts, game results) to operate the game and calculate outcomes. Game providers are contractually prohibited from using this data for purposes beyond game operation.
• Identity verification services: To complete KYC checks, we may share identity document details with third-party verification providers. These services confirm document authenticity and do not retain your data beyond the verification process.
• Fraud and security services: We share technical data such as IP address and device fingerprint with fraud prevention partners to detect suspicious patterns and protect all players on the platform.
• Legal obligations: We may disclose personal data if required to do so by a valid legal process or where we reasonably believe disclosure is necessary to prevent fraud or protect the safety of persons.

All third parties who receive data from apms are required to handle it securely and to use it only for the specific purpose for which it was shared. We do not authorise any third party to use your data for their own independent marketing or profiling purposes.

5 Payments and PKR Transactions

All financial transactions on the apms platform are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, we process payment details through the method you have selected – JazzCash, Easypaisa, Raast, direct bank transfer, debit or credit card, or other supported mobile wallets.

• Full payment card numbers and mobile wallet PINs are never stored on apms servers. Payment processing is handled by the respective payment provider using their own secure infrastructure.
• We retain a record of transaction amounts, dates, payment method type and transaction reference numbers for account management and compliance purposes.
• Withdrawal requests are processed back to the payment method used for the most recent deposit. This is a fraud prevention measure to ensure funds are returned to their verified source.
• Transaction records are retained for the period required by our standard record-keeping obligations. After this period, detailed payment records are securely deleted or anonymised.

6 Cookies and Tracking Technologies

apms uses cookies and similar technologies to make the platform work correctly and to help us understand how it is being used so we can keep improving the experience for Pakistan players.

• Essential cookies: These are required for the platform to function. They keep you logged in, remember your session preferences and ensure game pages load correctly. These cannot be disabled without breaking the platform.
• Analytics cookies: These help us understand which parts of the platform are most used, how players navigate between pages and where technical issues may be occurring. The data collected is aggregated and not linked to individual identities.
• Preference cookies: These remember settings you have chosen, such as your preferred language or display preferences, so you do not have to set them again every session.
• Marketing cookies (only if opted in): If you have opted in to marketing communications, these cookies help us show relevant promotions. If you have not opted in, marketing cookies are not placed.

You can manage or block cookies through your browser settings at any time. Please note that blocking essential cookies will affect your ability to use the platform. Refer to your browser's help documentation for instructions on managing cookies on your specific device.

7 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure to handle any outstanding queries, disputes or compliance obligations. The general retention principles we follow are:

• Active account data is retained for the lifetime of the account plus a standard period after closure to cover any post-closure queries or disputes.
• Transaction records are retained for the period required by standard platform record-keeping practices.
• Identity verification documents submitted during KYC are retained for the period required to comply with anti-money laundering and fraud prevention obligations.
• Support communications are retained for a reasonable period to assist with any follow-up queries related to the same issue.
• After the applicable retention period, personal data is securely deleted or anonymised so it can no longer be linked to an individual.

If you request deletion of your account and data, we will process the deletion of data that is not subject to a retention obligation. Data that we are required to retain for compliance purposes will be held for the minimum required period and then securely deleted.

8 Security Measures

Protecting your personal information is a core responsibility at apms. We implement a range of technical and organisational security measures to protect data against unauthorised access, loss or disclosure:

• All data transmitted between your device and the apms platform is protected using TLS encryption. Look for the padlock icon in your browser address bar when using the platform.
• Account passwords are stored using strong cryptographic hashing. We do not store your password in plain text and our support staff cannot retrieve it – only reset it through a verified process.
• Access to personal account data within apms is restricted on a need-to-know basis. Staff members only access the data necessary for their specific role.
• We monitor platform systems for unusual access patterns and potential security incidents. Suspected breaches are investigated promptly and affected players are notified where required.
• We recommend that players protect their own account by using a strong, unique password and enabling any available two-factor authentication options within account settings.

9 Your Privacy Rights

As a player on the apms platform, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team:

To exercise any of these rights, contact our support team through in-platform live chat or via the support email shown in the footer. We aim to respond to data rights requests within a reasonable period. Complex requests may take a little longer, and we will keep you updated on progress.

10 Minors and Age Policy

The apms platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration and KYC process, and accounts found to belong to persons under 18 will be closed immediately and any funds returned to the original payment source.

If you are a parent or guardian and believe a minor has accessed the apms platform using your account or device, please contact our support team immediately so we can close the account and take appropriate action. Please also ensure your account credentials are kept private and your device is protected to prevent minors from accessing gaming platforms.

11 Changes to This Privacy Policy

apms may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in payment methods or changes in applicable data handling practices. When we make material changes, registered players will be notified via the email address on their account or through an in-platform notification before the changes take effect.

The "Last updated" date at the top of this page shows when the policy was most recently revised. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Continued use of the apms platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to understand how your personal data is being used, or wish to exercise any of your data rights, please get in touch with the apms support team:

• In-platform live chat: Available directly within your account dashboard – the quickest way to reach us.
• Support email: [email protected] – shown in the footer of every page on the platform.

When contacting us about a data rights request, please include your registered username and a brief description of your request so we can locate your account and respond efficiently. We treat all privacy-related enquiries with priority and aim to respond promptly.

For general platform queries including bonuses, betting rules and payment issues, visit our FAQ page or check the Responsible Gaming section for information on managing your account activity.